Description

This qualification is for employees who use call centre telephones and computer technology, enter and retrieve

data and perform a number of customer contact functions. Work may include providing multiple specialised

services to customers, using multiple technologies (e.g. telephone, Internet services & face‐to‐face contact) and

providing some leadership to less experienced employees.

Career opportunities upon completion

• Telemarketing Representative

Course outline available in PDF link below

Description

This qualification is for employees who undertake a leadership role and perform customer service work as well as

providing high level services to customers, use multiple technologies and take responsibility for the outcomes of

customer contact, rectify complex situations involving emergencies, substantial complaints and faults, disruptions

or disconnection of service or customer dissatisfaction.

Career opportunities upon completion

• Call Centre Team Leader • Customer Contact Manager

Course outline available in PDF link below